Politique de remboursement

No Refund Policy

Thank you for choosing Ganache Jersey for your delectable chocolate purchases. We take great pride in offering you the finest quality chocolates and ensuring your satisfaction. Before making a purchase, we kindly ask you to review our No Refund Policy.

1. All Sales are Final: Due to the nature of our products, we do not offer refunds or exchanges on any items purchased from our online chocolate store once it has been delivered or collected. 

2. Quality Assurance: We are committed to delivering chocolates of the highest quality. However, in the unlikely event that you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving your order. We will be glad to assist you in finding a suitable solution.

3. Shipping and Handling: We take every precaution to ensure that your chocolates are packaged securely and with care to prevent any damage during transit. However, we are not responsible for any mishandling or delays caused by third-party shipping carriers.

4. Order Accuracy: It is essential that you carefully review your order before confirming your purchase. Please double-check the items in your cart, shipping address, and any special instructions to ensure accuracy. We cannot be held responsible for incorrect information provided during the ordering process.

5. Allergen Information: Please be aware that our chocolates may contain allergens such as nuts, dairy, soya and gluten. It is your responsibility to read the product descriptions and allergen information provided on our website or in store before making a purchase to ensure compatibility with your dietary requirements.

6. Contact Us: If you have any questions, concerns, or inquiries about our products or your order, our customer support team is available to assist you. Feel free to reach out to us at contact@ganachejersey.com

By proceeding with your purchase, you acknowledge that you have read and understood our No Refund Policy. We appreciate your trust in Ganache Jersey and are committed to delivering an exceptional chocolate experience. Thank you for choosing us as your chocolate destination!

Sincerely,

The Ganache Jersey Team